This policy sets out how Fast React Systems Ltd (“Fast React”, “We”, “Our”, “Us”) uses and protects any information that you give us when you browse www.fastreact.com (this “Website”).

Fast React Systems are part of Coats Global Services, a division of Coats Group plc.

Fast React Systems Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this policy and our Privacy Policy.

 

Cookie Policy

This Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Website and also allows us to improve it.

  1. Information about cookies

    A cookie is a small file of letters and numbers that, if you agree to their use, is stored on your browser or the hard drive of your computer or device. They contain information that is transferred to your hard drive which may allow us to differentiate you from other users of our Website. T

    The cookies that we may use can be split into the following categories:

    – Necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into your Vision PLM client portal.
    – Analytical cookies. These cookies allow us to recognise and count the number of visitors to the Website and to see how they move around within the Website when they are using it. This helps us to improve the way it works, for example, by ensuring that users are finding what they are looking for easily.
    – Third party cookies. These are used by third parties (such as Google) to enable their services to work, for example Google Captcha on forms or Google Maps. See below for more information about the cookies used by Google.

  2. We use the following cookies:

    Cookie name Cookie use Cookie duration Host
    _utma MetricsGoogle – Used to distinguish users and sessions. 2 Years www.fastreact.com
    _utmb MetricsGoogle – Used to determine new sessions/visits 30 minutes www.fastreact.com
    _utmc MetricsGoogle – Operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. End of browser session www.fastreact.com
    _utmz MetricsGoogle – Stores the traffic source or campaign that explains how the user reached the site. 6 months www.fastreact.com
    PHPSESSID Site Breadcrumb History End of browser session www.fastreact.com
    _atssc Social media integration 1 Year www.fastreact.com
    _atuvc Social media integration 1 Year www.fastreact.com
    _hjIncludedInSample Session cookie used to know if user included in sample to generate Heatmaps, Funnels, Recording, etc. End of browser session www.fastreact.com
    _FastReactAuthentication Session cookie used to authenticate users onto the Vision PLM platform End of browser session www.fastreact.com
    _FastReactAntiForgeryCookie Social media integration Session cookie used to detect fraudulent log-ins to the Vision PLM platform www.fastreact.com

    Social media Sharing Buttons

    We use sharing buttons in order to make it easier for you to follow our content via your social media pages. These buttons are third-party cookies which are placed onto your device when you visit our Website. Even without you clicking on the relevant sharing button, these sites are aware that you have visited our own, and may use this information when building their profile of you and deciding what advertisements you might like to see. You should check the respective policies of each of these social networks to see how exactly they use your personal information. This process does not involve us collecting or storing any of your personal information ourselves. However, if you use any of these sharing buttons to repost any of our content, like our page or follow us on Twitter, we will know that you have done so and will have access to the name you use on the relevant social media site.

    Google analytics

    Our Website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to help us analyse what users do on our Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for us and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other personal information held by Google.

    Google Analytics also shows relevant adverts to users who have previously visited us as they browse the web. This enables us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You may see Fast React in search results pages (using Google Adwords), on YouTube, in banner adverts on Gmail and on other services run by Google.

    Any information collected will be used in accordance with our own privacy policy and Google’s privacy policy. If you do not wish to see ads, you can:

  3. How you can block cookies

    You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

    However, please be aware that blocking cookies may affect your ability to use the Website. In particular, you may not be able to access all or parts of the Website or use the functionalities contained on it.

    Fast React Systems Ltd may change this policy periodically by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated in May 2018.

Privacy Policy

Fast React Systems Ltd (“Fast React”, “we”, “our”, “us”) are part of Coats Global Services, a division of Coats Group plc

We are committed to protecting and respecting your privacy.

This policy, together with any other documents referred to in it, sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

By visiting www.fastreact.com (our “Website”) or using any of the services that we provide, you are accepting and consenting to the practices described in this policy.

If you have any questions about our Privacy Policy, please contact us by writing to us at Fast React Systems, Evolution House, Stephensons Way, The Wyvern, Derby, DE21 6LY, telephoning us on 01332 668942 or contacting us via e-mail at info@fastreact.com.

  1. Information we collect from you

    We will collect and process the following categories of data about you:

    Information you give us
    This is information about you that you give us by filling in forms on our Website, browsing the Website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you sign up to our newsletter or make an enquiry about our products and services. If you have interacted with us via social media e.g. by liking our Facebook page, or connecting with us on LinkedIn, we will have access to the name you use on any of those platforms and may use them to contact you.

    The information you give us may include your name, address, e-mail address and phone number, as well as preliminary information about your business. Where you have given your consent for us to collect, store and use your personal information, you may revoke this at any time by contacting us using the details given above.

    Information we collect about you from other sources
    Fast React prides itself on deep knowledge of the industry in which we operate. This involves conducting research on other companies whom we might like to purchase goods or services from, or whom we may wish to open discussions with about our own offerings. We may gather personal information about you as part of this research e.g. from your publically-available LinkedIn profile, from press articles about you or your company, or from other data sources which are in the public domain like Companies House. We will never collect personal information which is not publically accessible and will not use it in a way which is privacy-intrusive. We will respect your wishes if you tell us that you do not want to be contacted for these purposes. Please see section 3 below for the legitimate interests we are relying on when collecting your personal information in this way.

    Information we receive from other sources
    We will combine the information we collect from you with other information which is in the public domain. This may include information from Companies House or relevant industry publications. We will use this information for the purposes set out in section 2 below. We will not make any decisions about you by purely automated means.

    Information we collect if you (or your employer) becomes a client
    If you or your employer signs a contract with us, we may have access to personal information about you, the business, and its customers.

    If you liaise with us as part of the services we provide under a contract, we will keep your contact details on file so that we can communicate with you. The information we retain about you is limited to your name, job title, display name, e-mail address and (in certain cases) your telephone and mobile numbers). In Vision PLM, activities, Key Users and Audit will all refer to users by their display name, which will be visible to other users who are authorized to see it.

    We may also have access to the customer database created by the business using any of our software products in the circumstances detailed below:
    – where the business uses the on-premises version of any of our solutions, we may request a copy of the customer database in order to help us diagnose certain kinds of system fault e.g. data corruption/duplication errors; and
    – where the business uses any of our cloud-based offerings, we will have access to all the information which has been uploaded to our cloud server, including the customer database.

    In both of the situations listed above, we will only store, process or disclose any information in ways which are set out in this privacy policy and permitted under our contract with the business, or otherwise agreed in writing.

  2. Uses made of the information

    We will only use your personal information when the law allows us to. Most commonly, we will rely on the following legal bases to use your personal information:

    1. with your consent;
    2. where we need to perform a contract with you (or your employer);
    3. where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (see the “Legitimate Interests” section below); or
    4. where we need to comply with a legal or regulatory obligation.

    All information about you that we collect or receive, whether of a personal or technical nature, may be used by us in the following ways:

    – to carry out our obligations arising from any contracts entered into between your business (or your employer) and us and to provide you with the information, products and services that you request from us;
    – to improve our products by analysing how you use them;
    – to provide you with information about other goods and services that we offer that are similar or relevant to those that you have already purchased or enquired about, such contact will only be made by email or phone from which you can opt out at any time;
    – to notify you about changes to our services;
    – to administer our Website and for internal operations, including troubleshooting, system and security updates, data analysis, testing, research, statistical and survey purposes;
    – to improve our Website to ensure that content is presented in the most effective manner for you and for your device;
    – as part of our efforts to keep the Website safe and secure;
    – to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
    – to comply with our record keeping and information storage obligations and policy (please see the “Where We Store Your Personal information” section below for more details).

  3. Legitimate interests

    We may rely on legitimate interests to process your personal information, provided that your interests do not override our own.

    Where we rely on legitimate interests, these interests are:

    1. to keep our records updated and to study how our Website and other services are used;
    2. to administer and protect our business and web presence (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting);
    3. to inform our marketing strategies; and
    4. to grow our business.
  4. Disclosure of your information

    We may share your information with:
    – other companies within Coats Group plc, some of which are outside Europe;
    – analytics and search engine providers that assist us in the improvement and optimization of our Website; anD
    – third party support services, such as, but not limited to project management tools, accounting systems and hosting data centres.

  1. We will disclose your personal information to third parties:
    – in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets;
    – if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or
    – to protect our rights, property or safety, or those of our clients or others.
    We will transfer your personal information outside of the European Economic Area, however, we will only do so where the transfer is secure and protected by appropriate legal safeguards.

    5. Where we store your personal information

    We store your information on secure servers within the EU (either at our own premises or in the data centres of trusted third-party providers such as Microsoft Azure). All our employees are bound by strict rules regarding confidentiality and we will never use this personal information in a way which you have not authorised.

    We will take reasonable steps to protect your information in accordance with this policy and with applicable data protection law, including (without limitation):

    • installing a secure firewall;
    • using anti-virus protection software;
    • encrypting data; and
    • carrying out regular back-ups.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of any personal information transmitted to the Site; and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    6. How long we keep your information for

    We collect and store personal information for purposes connected with our business. As such, we will only retain your personal information for as long as necessary for those purposes.

    If we retain your information pursuant to a contract we have with you, we will keep it for up to 6 months following termination of that contract.

    If you are using one of our on-premises solutions and you have provided us with a copy of your customer database, we will retain this for up to 6 months following resolution of the relevant fault.

    7. Your rights

    You have the following rights under law in respect of your personal information:

    • the right to be informed about the collection and use of your personal information;
    • the right of access to your information to verify the legality of our use of it;
    • the right to request that inaccurate or incomplete information about you is rectified;
    • the right to request the deletion or removal of your information where there is no further reason for us to use it (such as you have withdrawn your consent);
    • the right to restrict the use of your information;
    • the right to obtain and reuse the information that we have about you for your own purposes;
    • the right to object to certain uses (such as for marketing purposes); and
    • the right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.

    Should you wish to exercise any of these rights, you may do so at any time by contacting us using the details given above.

    If you feel that your rights have been breached in any way, you should contact us directly. If you are unsatisfied with our response, you may lodge an official complaint with the Information Commissioner’s Office via their Website (https://ico.org.uk) or by writing to:

    Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

    8. Changes to our privacy policy

    Fast React Systems Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated in May 2018.